Billing and paying

Billing and advances

Water bills are based on meter readings or set according to water demand guiding figures specified in Annex 12 to Decree No. 428/2001 of Code of CR, which is to implement “Act on Public Water and Sewerage Services and on Amendments to some Acts”. Most customers are billed twice a year.

Customers can pay charges for water supply and sewerage services by means of advance payments on a monthly or quarterly basis. The amount of monthly advance payment can be determined by the customer himself/herself, the amount of quarterly advance payments is determined by the company according to the consumption for the previous billing period.

The advantage of monthly advance payments is that you pay regular small amounts all year round.

Paying your bill

There are a number of ways to pay your water bill and advances:

Non-cash payment:

• direct debit
• transfer order

Cash payment:

• system SIPO
• payment by post

Direct debit is the simplest and most convenient way to pay your bill, saving you time as your bills are paid automatically. To set up a direct debit payment, you will have to fill in a form at your bank and submit your bank’s permission that enables Vodakva to collect money from your account. The account number of Vodakva is 20001-1608341/0100.

If you pay by SIPO (Czech collection system), please notify Vodakva of your SIPO number (you will find it in every statement).

If you pay by transfer order, the order is enclosed to your water bill. The bank account number of Vodakva is 20001-1608341/0100.

If you pay by post, the postal order is enclosed to your water bill.

To change the way you pay your water bill and/or the amount of monthly advances, please fill in the relevant on-line form. The way of payment and advances can be also changed by telephone or in the office of customer service (other contacts).

The bank account number of Vodakva for payments for water and sewerage services is 20001-1608341/0100.

Overpayment

If an overpayment in your account occurs, Vodakva will repay it to you. In case that we know your bank account number, the overpayment will be transferred directly to your account, otherwise it will be paid by postal order.

Difficulty in paying your bill

If a water bill is not paid within 30 days after the due date, the water supply may be in case of needing cut off at customer’s expense.

So if you face financial problems and can’t make your payment in time, please contact our customer service as soon as possible (other contacts) to make a payment arrangement.